What is your return and exchange policy?
You can return items within 14 days of receiving them for a refund or exchange. To initiate a return, please contact our customer service team. Return shipping costs are the responsibility of the customer.
What are your shipping options and fees?
We offer free standard shipping on all orders. Delivery usually takes between 8 and 13 business days, depending on the destination. Currently, express shipping is not available.
How long does delivery take?
Delivery times vary depending on your location and our logistics partners. In most cases, orders are delivered within 8 to 13 business days. An estimated delivery date will be provided at checkout.
What payment methods do you accept?
We accept the following payment methods:
• Credit and Debit Cards – Visa, MasterCard, American Express, Diners Club, Discover, Maestro, UnionPay, Elo
• Apple Pay, Google Pay & Shop Pay – Fast and easy payment
• Local Payments – Bancontact, Ideal
Do you offer discounts or promotional offers?
Yes, we regularly run special promotions and discounts. Subscribe to our newsletter or follow us on social media so you don’t miss anything.
How do I know if an item is available?
Our website displays stock in real time. If a product is available for purchase, it means it is in stock. In the rare event of an error, we will notify you promptly.
How do I choose the right size?
Each product page includes a detailed size guide to help you choose the right size. If you need additional help, our customer service team is at your disposal.
Are the products authentic?
Yes, we source only from trusted suppliers and apply strict quality controls to ensure product authenticity.
Do you offer warranties?
We guarantee the quality of our products. If there is an issue, please contact our customer service team: we will do our best to resolve it quickly.
Can I track my order?
Yes. Once the order has been processed and shipped, a tracking number will be sent to you. You will be able to track your order via our tracking portal.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact our support team immediately with a description and supporting photos. A replacement will be sent to you at no extra cost.
Do you offer the Free delivery ?
Yes, shipping is free for all orders.
Can I cancel my order?
Orders can be canceled within 8 hours of being placed. After this time, cancellation may no longer be possible. For any cancellation request, please contact support as soon as possible.
Is my payment information secure?
Yes, we use advanced security and encryption protocols to ensure the confidentiality of your payment data.
Do you have a physical store?
We operate exclusively online and do not have a physical retail location.
Do you offer gift wrapping or gift cards?
At the moment, gift wrapping services are not available, however our gift cards are available on the site, you can find them in the "Gift Cards" collection.
Auto@moto
Company Name: BP Imperial SA
Company Registration Number: CHE-288.981.965
Address: Rue du puits du géant 1a, 1950 Sion, Switzerland
Phone: +33756968008
Email: contact@autoamoto.com
Opening hours: Monday - Sunday: 9:00 AM - 7:00 PM (GMT+2)
Contact us: Contact page
